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Frequently Asked

What's the return policy?

At Caellia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer free 30-day returns and free return shipping.

To initiate a return, simply contact our customer service team within 30 days of receiving your order. We will provide you with a pre-paid shipping label so you can return the item(s) at no cost to you.

To be eligible for a return, the item(s) must be in their original condition and packaging. Once we receive your return, we will process your refund within 5-7 business days.

If you have any questions about our return policy, please don't hesitate to contact us. We are committed to providing you with the best possible shopping experience at Caellia.

What's the shipping fee and delivery time?

At Caellia, we offer free shipping on all orders. We understand how important it is to receive your purchases promptly, which is why we strive to ship most orders within one business day.

Once your order has been processed, you can expect delivery within 3-5 business days. We use reliable shipping carriers to ensure that your order arrives on time and in excellent condition.

If you need your order to arrive sooner, we also offer expedited shipping options for an additional fee.

At Caellia, we are committed to providing you with the best possible shopping experience, from browsing our selection of exquisite pearl jewelry to receiving your order in a timely and secure manner. Shop with confidence and enjoy free shipping on all orders.

Do you offer warranty?

At Caellia, we stand behind the quality of our pearl jewelry and want you to be completely satisfied with your purchase. That's why we offer a 1-year warranty on all of our products.

If your Caellia jewelry is damaged within the first year of purchase, we will provide you with a free replacement. Simply contact our customer service team with your order information and a description of the damage, and we will assist you with the replacement process.

Please note that the warranty does not cover normal wear and tear or damage caused by improper handling or storage. To ensure the longevity of your Caellia jewelry, we recommend following our care instructions.

At Caellia, we are committed to providing you with the highest quality pearl jewelry and exceptional customer service. Shop with confidence and enjoy the peace of mind that comes with our 1-year warranty.