FAQs

A few questions come up often, especially around pearls, plating, care, and ordering online. Here are the short answers.

Are your pearls real?

Yes. We use genuine freshwater pearls. Because they are natural, each pearl will have its own slight variation in shape, surface, and luster.

Will my piece look exactly like the photos?

Not exactly, and that is part of the appeal of real pearls. We match for overall tone and quality, but no two pearls are perfectly identical.

What metals do you use?

Our collections include sterling silver, gold-plated pieces and selected solid gold styles. Materials vary by product and option. Check the product details; if the base metal or plating is unclear, email us about that piece before ordering.

Is Caellia jewelry suitable for sensitive skin?

Individual sensitivities vary, and no material guarantees irritation-free wear. Check the materials for your chosen product and option. If you have a known metal allergy, email us before ordering so we can help you check the specific piece.

How should I care for pearl jewelry?

Think "last on, first off." Put pearls on after perfume, lotion, and hairspray. After wearing, wipe them with a soft cloth and store them away from harder jewelry. For a fuller guide, read our pearl care article.

Can I wear my jewelry in water?

Remove pearl jewelry before swimming, showering or bathing. Keep it away from steam, perfume and cleaning products. Wipe pearls with a soft dry cloth after wearing. Our warranty does not cover water exposure; see Returns & Warranty.

Do you offer free shipping?

Yes. Every order ships free, with no minimum. You can find the full details on our Shipping page.

How quickly will my order ship?

We dispatch orders within 1 business day (Monday to Friday, excluding US holidays). This is not a delivery guarantee: arrival depends on the carrier and your address. We email tracking when your parcel is on its way.

Are returns free?

Yes. Eligible unworn, unused pieces in their original packaging can be returned free within 30 days of delivery. Sale items and gift cards are excluded. Contact us for approval before sending a return; we email you a prepaid return label. The full details are on our Returns & Warranty page.

Do you offer a warranty?

Yes. Every piece has a 1-year warranty against defects in materials and craftsmanship. If something fails under normal wear, email us with your order number and photos and we will repair or replace it.

What if something arrives damaged?

Email fl@caellia.com with your order number and clear photos, and we will take a look as quickly as possible.

How can I contact you?

You can email fl@caellia.com or use our contact page.