Returns & Warranty
We want your piece to feel right when it arrives. If it is not a fit, returns are free. If something goes wrong with how it was made, the 1-year warranty has you covered.
Free 30-Day Returns
You may return a piece within 30 days of delivery, and the return costs you nothing: we email you a prepaid return label.
- Items must be unworn, unused, and returned in their original packaging.
- Please include your order number when you contact us so we can process the request quickly.
- Returns need to be approved before they are sent back.
How to Start a Return
Email fl@caellia.com with your order number and the reason for the return. Once approved, we will send your prepaid label and return instructions.
Exchanges
The simplest way to exchange a style is to request a free return for the original piece and place a new order for the item you would rather have.
What Is Not Returnable
- Sale items
- Gift cards
- Any item that shows signs of wear, damage, or use after delivery
1-Year Warranty
Every piece is covered for one year from delivery against defects in materials and craftsmanship, such as a clasp or post that fails, a pearl that comes loose from its setting, or a broken link under normal wear. Email us with your order number and a few clear photos, and we will repair or replace the piece at no cost to you.
Pearls, gold plating, and delicate chains are fine materials by nature. The warranty does not cover normal wear of plating over time, lost items, accidental damage, improper storage, or exposure to water, perfume, lotion, or harsh cleaners.
Refund Timing
Once a return is received and approved, the refund is issued to the original payment method. Your bank or card provider may need additional time to post it on their side.
If you are shopping from the European Union, you also have the 14-day cooling-off rights that apply under local law.